Your FTP client is reporting login was successful but the client is not listing the files and directories of your hosting space? - the chances are that local security settings is blocking port 20 on your machine. Also, your FTP client is using Active m...

Is it necessary to re-register for the new support desk? Support tickets can be submitted on-line without being registered. To send an email to the support desk requires registration With the introduction of the new helpdesk, it will be necessary to re-...

If you are receiving the message: "The site cannot be published to the specified location. Cannot publish to the specified host via FTP. Authorization failed." when trying to publish, this generally means that the username and password the builder t...

Why upgrade the support desk? The Support desk has been upgraded to provide a more interactive support system. When tickets are raised, the knowledge data base is searched for articles relating to the issue. Further facilities are available for news arti...